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All your frequently asked questions are answered here!  Discover help with everything from internet banking and mobile app to loan applications, card management and all your travel related needs.

Feedback, Compliments and Complaints.

We’re always willing to listen. You might not expect it, but we actually want to hear your feedback – and welcome your feedback, compliments or concerns.

Top 5 FAQs

How do I use my card overseas?

You need your PIN to take money out at ATMs and when you make purchases, so you’ll need to remember it.
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How do I set up my Internet Banking password?

When logging in to Internet Banking for the first time, you will be automatically prompted to choose a new password.
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How can I register for Internet Banking?

You can register for Internet Banking when creating your membership with Beyond Bank, whether that’s in a branch or over the phone.
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What is Beyond Bank's (BIC) or SWIFT code?

Beyond Bank's SWIFT code is CUSCAU2SXXX. You will need to provide this to someone who is transferring you money from overseas.
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How do I find out about your Deceased Estates process?

We're here to help you through our Deceased Estates process. You can learn more about the process, access forms and get assistance by visiting our dedicated Deceased Estates page.
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Our live chat is available Monday to Friday 9.00am -6.00pm ACDT and Saturday 9.00am -3.00pm ACDT.
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